Shipping policy

🚚 ShopRolled Shipping & Delivery Policy

By placing an order with ShopRolled, you agree to the shipping terms outlined below. Please review this policy carefully before completing your purchase.

 

 

📦 Order Processing Time (Estimated)

All orders are processed within an estimated 1–4 business days.

Processing times are estimates and may vary due to:

  • Order volume

  • Peak seasons

  • Holidays

  • Operational or carrier-related factors

Processing time does not include shipping transit time.

 

 

🌍 Shipping Times (Estimated)

We offer FREE shipping on all U.S. and international orders.

Estimated transit times (after processing):

  • United States: 6–14 business days

  • International: 6–14 business days (varies by destination)

Shipping timeframes are estimates only, not guarantees, and may be affected by:

  • Carrier delays

  • Customs clearance

  • Weather events

  • Local delivery conditions

Weekends and holidays are not considered business days.

 

 

📲 Tracking Information

Once your order ships, you will receive a tracking number via email or SMS.

Tracking updates are provided directly by the carrier and may experience delays or temporary inactivity. This does notindicate a lost shipment.

 

 

📬 Delivery Confirmation & Fulfillment

All orders include carrier-verified delivery confirmation, which may include:

  • Delivery scan

  • Delivery timestamp

  • Delivery location (e.g., porch, mailbox, front door)

  • Additional courier notes (when available)

Carrier confirmation of delivery to the address provided at checkout constitutes successful fulfillment of the order.

This information serves as final proof of delivery for customer service inquiries and payment disputes.

 

 

🔍 Delivered but Not Received

If tracking shows “Delivered” but you did not receive your package, you must take action within 48 hours of the delivery scan:

  • Check all possible delivery locations (mailbox, porch, garage, side doors)

  • Ask neighbors, household members, or building staff

  • Look for carrier notices or attempted delivery slips

  • Contact the local carrier directly using your tracking number

ShopRolled does not replace or refund orders marked as delivered by the carrier.

Claims of theft, misdelivery, or non-receipt are not eligible for refunds, replacements, or chargebacks.

 

 

🚚 Failed Delivery or Undeliverable Packages

A shipment may be marked as “failed delivery,” “undeliverable,” or “returned to sender” due to:

  • Incorrect or incomplete address entered at checkout

  • Delivery refusal by the customer or recipient

  • No safe or accessible delivery location

  • Carrier-related delivery issues

Customer-Related Causes

If the issue is due to an incorrect address, refusal, or inability to receive the package, ShopRolled is not responsible. Additional shipping fees may be required to reship the order.

Carrier-Related Causes

If the carrier confirms the issue was due to a carrier error, ShopRolled will arrange a replacement shipment at no additional cost.

Refunds are not issued for failed or undeliverable deliveries.

 

 

📦 Damaged or Defective on Arrival

If your order arrives damaged or defective, you must report the issue within 48 hours of the delivery scan.

Required documentation:

  • Clear photo and/or video evidence of the damage or defect

  • Photos of the original shipping box and packaging

  • Order number

Approved claims are resolved by replacement only.

No refunds or returns are offered.

Claims submitted after 48 hours or without sufficient documentation will be denied.

 

 

📦 Lost Shipments

A shipment is considered lost only if officially declared lost by the carrier.

  • Delays or tracking inactivity do not qualify as lost

  • If a carrier confirms a shipment is lost, ShopRolled will issue a replacement only

Refunds are not issued for lost shipments.

 

 

📮 Address Accuracy

Customers are solely responsible for ensuring the shipping address entered at checkout is accurate and complete.

ShopRolled is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays or losses caused by address errors

 

 

🌐 International Duties & Taxes

International orders may be subject to customs fees, VAT, or import duties depending on the destination country.

These charges are the customer’s responsibility and are not included in the purchase price.

 

 

📩 Contact

For shipping-related inquiries that meet the conditions above, contact:

customersupport@shoprolled.com