Refund policy

💰 ShopRolled Cancellation, Replacement & Final Sale Policy

By placing an order with ShopRolled, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.

 

 

⏳ Order Cancellation (24 Hours Only)

Physical product orders may be cancelled for a refund within 24 hours of purchase only.

  • Cancellation requests must be emailed to customersupport@shoprolled.com

  • The email must be sent before the 24-hour window expires

  • Requests sent after 24 hours will not be approved under any circumstances

Once 24 hours have passed, all physical product orders are final and non-refundable.

 

 

📕 Digital Products — Final Sale

All digital products, including but not limited to e-books and downloadable content, are final sale.

  • No refunds

  • No cancellations

  • No exchanges

This applies immediately upon purchase, whether or not the file is accessed or downloaded.

 

 

📦 Replacement Policy (Arrival Issues Only)

ShopRolled does not accept returns and does not offer refunds beyond the 24-hour cancellation window.

We offer free replacements only in the following limited situations:

✅ Eligible for Replacement

  1. Damaged or defective items upon arrival

  2. Carrier-declared lost shipments

 

 

🕒 Damage or Defect Reporting Window (48 Hours)

To qualify for a replacement due to damage or defect:

  • The issue must be reported within 48 hours of the carrier delivery scan

  • Claims submitted after 48 hours are automatically denied

Required Documentation:

  • Clear photo and/or video evidence of the damage or defect

  • Photo of the original shipping box and packaging

  • Order number

Claims without sufficient proof will not be approved.

Approved claims will be resolved by replacement only.

No refunds or returns are offered for damaged or defective items.

 

 

📦 Lost Shipments

If a carrier officially declares a shipment lost, we will issue a replacement only.

  • A package is not considered lost unless confirmed as such by the carrier

  • Delays, tracking inactivity, or customer assumptions do not qualify

Refunds are not issued for lost packages.

 

 

📬 Delivered but Not Received

Once a carrier marks an order as “Delivered,” the order is considered successfully fulfilled.

  • Ownership and responsibility transfer to the customer upon delivery confirmation

  • ShopRolled does not replace or refund orders marked as delivered

Claims of theft, misdelivery, or non-receipt are not eligible for refunds, replacements, or chargebacks.

By completing checkout, you agree that carrier delivery confirmation constitutes final proof of delivery.

 

 

🚫 Non-Refundable & Non-Replaceable Situations

The following are not eligible for refunds, returns, or replacements:

  • Requests made after the 24-hour cancellation window

  • Buyer’s remorse, gift dissatisfaction, or change of mind

  • Packages delayed but not declared lost by the carrier

  • Incorrect or incomplete shipping addresses provided by the customer

  • Damage occurring after use or due to misuse, drops, or improper care

  • Wear and tear from normal use

  • Missing or lost accessories, scrapers, or parts

  • Claims submitted outside the 48-hour reporting window

  • Failure or refusal to provide required photo/video documentation

 

 

🔒 No Warranty Policy

ShopRolled does not offer warranties of any kind, express or implied.

Replacements apply only to items that arrive:

  • Damaged

  • Defective

  • Missing components

All issues must be reported within 48 hours of delivery with proper documentation.

 

 

📦 Arrival Condition Responsibility

Our responsibility ends once the carrier confirms delivery and the product is received in acceptable condition.

After delivery, all care, use, and maintenance responsibilities transfer fully to the customer.

 

 

📩 Contact

For eligible replacement requests only, email:

customersupport@shoprolled.com

Include:

  • Order number

  • Description of the issue

  • Required photo/video documentation (if applicable)